Where does my order ship from?

Currently all orders are shipped from Turkey.

How soon will my order be shipped?

Most orders ship within the same day. 

How do I track my order?

Once you place your order, you will receive an order confirmation email with a tracking code.

How much will it cost to ship my order?

Shipping costs vary by region and are calculated at checkout.

Is there free shipping?

We currently offer free shipping on orders above $135.

What happens if my package is missing or undelivered?

We are not responsible for lost, stolen or misdelivered packages once they are shipped. Please contact the carrier if you suspect or experience a problem.  

Which carriers do you work with and how long does it take to get my products?

All international orders are shipped with DHL and in some cases with UPS. Shipments with DHL and UPS take 2 to 3 business days. 

Can I return an order or request an exchange?

We accept the return of unused product in its original condition and packaging for an exchange or refund within 30 days of your purchase. We do not offer a refund on shipping costs or cover the return shipment. Processing returns and exchanges can take up to a few weeks.

What happens if there is a mistake with my order?

We are here to make it right. Please contact us on our contact page.

What happens if I receive damaged or flawed product ?

We will be happy to exchange or replace any damaged or flawed products you receive. We will cover the shipping charges.